Company Policies

free same day service

  • This is a FREE service, offered Monday-Friday upon request for most vector file orders received by 12:00pm CST. Non-vector files will incur rush charges.
  • Available for the following Screen Printed Heat Transfer products: Howard Multi-Purpose, Ultra Stretch, Glitter, Vintage Wash, Howard Hot Peel, and Glow in the Dark.
  • Available for ALL Vinyl Names/Numbers
  • We reserve the right to refuse Same Day Service for any reason.

rush service

If you have missed the 12:00pm CST cut-off time for free Same Day Service and still need your orders to be shipped out same day, a 10% rush charge may be applied to orders totaling more than $150.00 and a $15.00 rush charge may be applied to orders totaling less than $150.00.

standard turnaround time

Howard Multi-Purpose, Ultra Stretch, Glitter, Vintage Wash, Howard Hot Peel, Glow in the Dark, Vinyl Names/Numbers, Photo Transfers

Standard turnaround time for most orders is next day. During peak times, large volume orders may be subject to two-day turnaround time. Any delay in art approval, quantity, or color verification could have implications on the ship date.

Howard Sub-Lock, 4 Color Process

Standard turnaround time is two days from final art approval date.

Print & Cut Solutions Opaque

Standard turnaround time is three days from final art proof approval date.

how to place an order

Website

On every product page of the website you will find a "Submit Quote/Place an Order" form. Simply fill out all the necessary information as accurately as you can. A sales representative will contact you within 24 business hours to discuss the details of your order.

Email

Please email artwork and order details, including your contact information, artwork dimensions, quantity needed, and number of colors to you sales representative. If you cannot remember their email address, you may email the main account at:

sales@howardct.com

Phone

For your convenience, we will accept phone orders. However, errors in products that have been custom manufactured for you as the result of a verbal miscommunication are at your own risk.

You can reach us toll free at: 866-695-8195.

Fax

All fax orders must be followed by a phone call or email to confirm we have received your fax.

You may fax your order to us toll free at: 866-695-8196.

backorders

We make every attempt to stock all materials at all times. If an item you've ordered is not in stock, we will notify you as soon as possible and inform you of future availability.

pricing

All prices are subject to change without notice. Phone quotations are tentative and are subject to final confirmation upon our receipt of your complete order.

You can view and download our entire price list here.

extra charges

Proofs

We will send you a full-color, low-resolution bitmap proof at your request for a $5.00 charge per proof. All proofs that remain idle for 30 days will be charged a cancellation fee.

Cancellation/Change Fee

There will be a $5.00 fee if you wish to make changes to your artwork AFTER the films have been printed and sent into production.

All cancelled orders will be charged a fee of $15.00 for vector file orders and $30.00 for non-vector file orders. If you cancel or change your order after the screens have been exposed, there will be an additional fee of $15.00/screen.

Wash/Color Change

There is a $10.00 charge per color on all screen printed transfer orders for a color change.

Color Matching

We will custom match your Pantone® (PMS) color number for a one time $20.00 charge. When using this color on future orders, the fee will be waived.

Available for Howard Multi-Purpose, Howard Sub-Lock, Ultra Stretch, and Howard Hot Peel only.

As with all color matching systems, slight variations may occur from batch to batch. All custom color matches will result in a 2-day turnaround.

Excessive Artwork

We will notify you if your non-vector artwork design will require more than one hour of work. After one hour, a minimum charge of $15.00 per half hour will be assessed.

Extra Type Setting

Vector and Template orders with more than 15 words will carry a $0.20 per additional word charge. If you would like to avoid this charge, please type your list as you would like it to appear (ex: John Doe) in list form. Microsoft Word documents preferred.

Pattern Searches

There is a $5.00 search charge for re-orders placed without a proper Howard Custom Transfers pattern number.

re-orders

All transfer re-orders will be charged as standard art, even if the design was originally charged as a special. We save your orders by the Howard Custom Transfers pattern number provided to you on your "green sheet". You're responsible for providing this number when re-ordering. If you cannot supply the pattern number a pattern search charge will be applied.

payment terms

Visa, Master Card, American Express, Discover, Company Check and COD are accepted payment options. Please note: if your credit card is declined at the time of shipping and we are unable to contact you by phone, your order will ship COD Guaranteed Funds, which will include a tag fee. Open account terms are NET/15 and an approved credit application is required.

NSF Checks

There is a $20.00 service charge for all NSF checks.

Delinquency

Order processing will be stopped without notice when invoices remain unpaid 45 days from their issue date. Processing will resume after the account balance is brought back to current.

copyrights

All items are custom manufactured to specifications provided. We hold no license rights and can accept no liability for copyright or trademark infringement on designs submitted to us by you and manufactured by you. By submitting a design of a copyrighted or trademarked item to us, you warrant that you have been authorized by the copyright or trademark owner or its agents or representatives, to have that design manufactured by us on your behalf. If you have the right to printing a copyrighted image, please email or fax a copy of it to us for us to have on file.

customer privacy

Your privacy is important to us. Howard Custom Transfers, Inc. will not knowingly sell, rent, or trade customer information with any external party without express written permission from its customers.

The Privacy Policy identifies and describes the way Howard Custom Transfers, Inc. uses and protects the information we collect about customers and users. All use of Howard Custom Transfer products and services, as well as visits to our Website, are subject to this Privacy Policy.

The information we collect, how we collect it, and how we use it

We collect different types of personal and other information based on your use of our products and services and our business relationship with you. Some examples include:

  • Contact Information - including name, address, telephone number, and email address.
  • Billing information related to your financial relationship with us - including your payment data, credit history, credit card number, business identification numbers, Social Security numbers, security codes, and service history; website usage, viewing and other technical information about your use of our network, services, products or website.

We collect information in three primary ways:

  • You give it to us when you purchase or interact with us about a product or service we offer or provide.
  • We collect it automatically when you visit our website or use our products and services.
  • We obtain it from other sources, such as credit agencies.

We use the information we collect in a variety of ways, including to:

  • Provide you with the best customer service experience possible
  • Provide answers to your questions regarding our products and services
  • Communicate with you regarding service updates, offers, and promotions.

Shipping

UPS Service Options

We proudly ship all orders F.O.B. Elgin, IL via UPS.

Ground - 1-5 Business Days (based on distance to destination)
3 Day Select - 3 Business Days (delivery by end of day)
2nd Day Air - 2 Business Days (delivery typically by end of day)
2nd Day Air A.M.  - 2 Business Days (delivery typically by 10:30am)
Next Day Air Saver - Next Business Day (delivery typically by 3:00pm)
Next Day Air - Next Business Day (delivery typically by 10:30am)
Next Day Early Air A.M. - Next Business Day (delivery as early as 8:00am)
Express Critical - Same Day (delivery time provided)

Track your order here.

Howard Custom Transfers, Inc. is not responsible for UPS shipment delays due to inclement weather.

Pick-up

If you are local, you have the option to pick-up your orders at our facility in Elgin, IL. Please ask your sales representative for details.

Messenger

If you are local, we offer the option of having your order messengered via courier.

Handling Fees

A handling fee of $3.00 will be assessed to all orders.