Frequently Asked Questions
+ What is the minimum size order?
The minimum order for screen printed heat transfers is 6 sheets. The minimum for print & cut transfers is $25.00. There is no minimum for vinyl names & numbers or photo transfers.
+ what format should I send my artwork in?
Vector image files are preferred for Screen Printed Heat Transfer and Vinyl Name/Number Heat Transfer orders. If you don't have a vector file, you may be subject to the non-vector pricing structure. For Digital Heat Transfer orders, vector or high-resolution (300 dpi) raster images are required.
+ Can you create vector artwork?
We have a full staff of production artists that can help create print ready artwork from low-resolution bitmaps, faxes, old transfers, and old t-shirts. However, we are not able to create artwork for you from an idea or explanation. Some form of artwork or layout must be provided.
+ Do you charge extra for gang sheets?
If you supply ganged vector artwork that fits within one of our Single Image sizes, you will be charged according to the respective Single Image size and NOT the gang sheet size. Read more about our gang sheets here.
+ How long will it take to receive my order?
Please see our Turnaround Times page for details.
+ Why did I receive extra transfers with my order?
We will almost always send a few extras when you order our custom Screen Printed Heat Transfers. You should always perform a test print with one to make sure everything is correct. It might be a good idea to cut one of the extras in half or into quarters and test print multiple times to make sure you have the correct time and temperature settings. The other extras are to use for your convenience.
+ What should I do if my transfers aren't printing properly?
If you realize something is wrong, stop immediately! Do not continue printing on your sell-able goods. If you have any extra transfers, test them on any scrap fabric you might have laying around. If test printing doesn't fix your issue, contact your sales representative immediately. We keep extra transfers from every order and we'll test them at our facility to make sure there is nothing faulty with the product. If there is any problem with our product, we will replace your heat transfers at no charge and make every possible attempt at delivering them to you by your deadline.
+ What is the shelf life of un-printed transfers?
We guarantee all of our custom heat transfers for up to 6 months when properly stored in a climate controlled environment, though they may last much longer. Always test an old transfer first.
+ What heat press do you suggest?
We are an authorized distributor of Insta Heat Press Machines. You can browse the models we suggest for professional use, here.